As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. I didn't really specifically seek out La-Z-Boy. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. We paid half down, and were told it would be about 4 months. Do not order if you expect to get a timely order. The recliner is nice but the couch & loveseat are definitely not. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. (That should have been my first warning sign, product should have at least basic quality to start.) They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. He never made us feel rushed and had so many helpful ideas. We had an awful time with Lazyboy recliners and would not buy them again. We are loyal customers of Lazy Boy. Very helpful and friendly, got me every discount he could. loribee and frazoo, thanks for taking the time to reply. Super big selection to chose from. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. Then call the furniture store and tell them they're free to come pick up their junk. I have bought four LaZBoy chairs, two of them as gifts. Then no return calls. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). We very recently paid nearly 3000.00 for 2 chairs.. I have had many La-Z-Boy recliners over the past 30 years. Great quality, great service and a wonderful shopping experience. I see from the other two reviews on this site that we are not alone. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. We'll never order from La-Z-Boy again. My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. We already knew what we were looking for and Kate helped us to select appropriate colors and options. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. It was pretty bad. Avoid. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. I've noticed the seating area is so wide that guests look like they are reclining. Each chair has only 1 arm because they are meant to be hooked together. Very happy with our purchase, I purchased a sofa and a chair and a half. Patty is friendly, helpful, and not pushy. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. This was at no extra cost. End of story. The pillows do not allow a nice, neat look and must be constantly fluffed and reshaped by hand to obtain a neat and uniform shape. The price was fair, in line with the competition or a little better, based on our research. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. Great customer service. Adjust the legrest with a convenient side-mounted handle. Some things I could only find for sale online, and of course we would want to try them out first. We ordered it any way as what do I tell my wife at this point. As before, Sarah had the day off, so I spoke with a different agent. They refuse to take back. Unexpectedly great, and I don't give a 5 easily. We have been trying to get them to put the pieces together for months. Beyond that, I can't give much of a review as we hardly use that room. This is not your grandfathers La-Z-Boy design. La-Z-Boy just happened to have a set that I liked. Couldn't be happier with the service we received from Patty. Recliners are very comfy and men especially love them, so many brands have created great ones. We can't wait to receive the sofa. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? Furniture delived on time, and everything great. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. The chair was expected to arrive at the store in late April/early May. We were very impressed with the service we got from Lisa and Rebecca. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. We tried to buy TV stand for around $1,500 that matches our end tables, they were offering 10% discount plus they pay the sales tax, they also had a fire victim discount of 10%, but they said we can't combine the 3 discounts, I had to choose 2, so I chose 10%+10%, but after I completed all the paper work, and gave them my credit card, they changed up their mind and backed off. It arrived as a grey suede chair. All Rights Reserved, If youre thinking about buying new furniture, take these steps: analyze your needs, define your style, take measures, be sure you can afford it, dont be impulsive and fall for silly offers. . Image source La-Z-Boy. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Each brand score is calculated based on set of relevant criteria and displays company performance over time. Delivery - 1 star at best. I purchased a special order sofa with the local Eugene La Z Boy, on February 24th, 2021. We noticed the clearance prices which were surprisingly affordable. I purchased 3 chairs and a sofa fall 2020. Norwalk Furniture has recliners. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! Lots of personal attention and so many options. The key is to find a store that will service you well if there is a problem. I paid over $2000 for a recliner in 2018. The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Also, La-Z-Boy sells more than recliners and sofas. Our friends who ordered same time from Tyners have been sitting on their furniture for months. We bought a lazy boy loveseat. While I continued to ask him to hear me out he was simply not interested in wasting his time. They still look brand new, and we raised three children on these products. Now about two years later, it's flaking apart. She said I will bring you my work sheet. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. I don't recommend Lazy boy furniture because of this. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. He assured me that Michael would get credited with the sale. Thanks Patty, Kim & Dennis from Novato. Most Lazyboy styles come in a tall man's version. I've discovered that only covers parts. The chair I sat in at the store was very comfortable and plush. DH is tall and has a tall man's Lazyboy. Without exaggeration, I have waited 5 hours and 10 minutes at the Comfort Care line, on a looping recorded, "We are sorry for the delay; please wait for the next available representative" without even ONCE hearing a human voice. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. The quality of the sofa is good, what we expected. Came in to purchase a recliner for my mom. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. Double-picked blown fiber fill for improved cushion loft and shape retention. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. Lesson learned; LAZ Y BOY is a waste of money. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. So many of the fabric choices look really dowdy. No call. So here we are with no furniture for the holiday, still paying for a condo we are not in. Eric Bray was 10 stars. Quick Links About Flexsteel The squeaking sound from the springs / wood is unacceptable. We were assisted by Christian Lane, who was pleasant and helpful. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. Joe was a big help. Tomi Webber was great . Getting it repaired has been a nightmare. Wishing you the best of luck in resolving the problems. Trust me the long version is worse. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. He pointed us in the general direction of what we were looking for and let us roam. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. Horrible. 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I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! If you stop in ask for Joe, he was awesome! Thanks patty. This time it has thedecorative nails/tacks (yay!) This is Labor Day weekend. Way to go William (the store manager) you lost a client over $15 discount, such a smart business move! We got excellent and friendly service from Linda Evans. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. They said Lazy Boy will say it is normal wear and tear. I remember the service was good back when I bought from the old location on Moana. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. 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