Qantas head office phone number: +61 2 9691 3636. Want to file a complaint? It may not display this or other websites correctly. Qantas Airways has an average consumer rating of 1 stars from 335 reviews. Find information on travel requirements and more. UK England London. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Flights to Asia Pacific. Download our free online tools for individuals with dexterity limitation. Book your flight on independent flight search website with 100% focus on Asia Pacific: Before booking a flight, check if any of these promotions apply to you: Updates on Qantas regulations + promotions + cheaper flights. Request wheelchair assistance. How it works and what you are entitled to. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Upgrade my browser. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Earn Qantas Points on our huge range of accommodation options worldwide. Good travel agents have air teams behind them (who have relationships with airlines), often work via a bigger agency, or with support of incredibly strong networks and connections. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Holiday Tours and Travel, 19th floor, Jl Jend. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. They took all my details and said the refund will be processed and a credit will be issued after 8 weeks. We take the utmost care in managing each flight, but on rare occasions a flight may be overbooked and we may need to seek a volunteer to change to another flight. Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. Submit your refund requests once you've completed your journey. How to write a complaint about Qantas Airways? H Travel Sdn Bhd, Unit 8.02, AMODA 22 Jalan Imbi, HT & T Travel Philippines, Unit 1818 Tower 1, 26th Street, Taguig City 1634, Philippines, Holiday Tours and Travel, 9th Fl, Seosomun-ro 106, Jung-gu, Seoul 04513, South Korea, Holiday Tours and Travel, Charn Issara Tower 1, 942/162 Rama IV Road, Bangkok 10500, Thailand, Holiday Tours & Travel, Resco Tower, 94-96 Nguyen Du, District 1, Ho Chi Minh 700000, Vietnam, If you need personal assistance with your booking, a baggage issue, etc, you can also talk to one of the regional, If you want to cancel your flight and ask for a refund, read the official Qantas, Members of the Qantas Frequent Flyer program can receive help via, Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Qantas Airways Limited is the flag carrier airline of Australia and its largest airline by fleet size, international flights and international destinations. Lines are open 24 hours. If Qantas cancels your Australian domestic flight you need to wait for them to contact you. Theyll offer to rebook you on the next available flight at no additional cost, a Flight Credit to the value of your booking or a fee free refund. Buy flight and unique experience vouchers. Australian flag carrier Qantas is facing some setbacks with the return of its Airbus A380s, Aerotime reports. We appreciate your patience. Use this form to send your feedback to Qantas. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgradesand Neighbour Free can be eligible for refund in certain circumstances. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! The quickest way to change your booking is on Qantas Manage Booking page. But because of the pandemic, it's not a straightforward process. A: To contact Qantas at the Changi airport in Singapore, call 6415 7373. Here all you need to know about getting a Jetstar Airline ticket refund. A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. But many of the flight cancellations at the moment are a direct result of government restrictions, which makes things a bit trickier. Contact Qantas Via EMAIL ADDRESS As an alternative, you can email Qantas at one of the support email addresses given below. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. A: No. +61 2 8059 0182 from overseas. If you choose to cancel your Qantas flight, you can do it through the Manage Booking function on their website. In this guide well explore how refunds work with Qantas and let you know what Wise can do to help make travelling abroad cheaper. Designed for small to medium businesses. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Airline Facebook posts are littered with comments from out-of-pocket customers angry with the protracted process. There is no need to call Qantas. Download our free online tools for individuals with dexterity limitation. Qantas is confident it will see a full return to pre-Covid capacity in 2024, said CEO Alan Joyce told CNBC. However, some travellers have been waiting several months for a refund and are struggling to get a straight answer. You can reach your Qantas agency for queries, flight ticket bookings, reservation changes, and refunds, or just to give feedback. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. We believe the journey should be as exciting as the destination. With a Wise Multi currency account and Wise debit card you can hold and convert over 50 currencies and spend money in over 200 countries around the world. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. Virgin. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. A separate refund request must be submitted per person, per service. This review was chosen algorithmically as the most valued customer feedback. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. Life happens, and sometimes you may need to get a refund for your flight. This publication is provided for general information purposes only and is not intended to cover every aspect of the topics with which it deals. If you have any enquires regarding your hotel booking, including cancelations and refund requests, you may contact Qantas Hotels on their dedicated live chat or phone numbers: 1300 738 206 from Australia Normally, there are automatic guarantees under Australian consumer law. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. Qantas Airways Ltd Looking for some holiday inspiration? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. QFF Award CX flight confirmed and then wait listed, what are my next steps. Restaurant and hotel reviews, photo galleries and travel articles. Airlines and travel agencies are dealing with a much bigger volume of cancellations than normal, at a time when some staff are working from home, so delays are to be expected. Sydney Airport is usually Australia's busiest international gateway, but during the coronavirus pandemic it stands empty and desolate. Never share personal details on Facebook public wall, or on Twitter feed. Reportedly, the Qantas staff that you can reach via SMS is much more knowledgeable and experienced than those who serve other support channels. Once the form is displayed, complete the remainder of the information. If you are flying internationally and the next available flight departs over 4 hours after your scheduled departure time, you will also be given a Qantas travel voucher. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit.. Fantastic support in an emergency situation. Qantas has begun contacting some of its customers to inform them they are entitled to a refund for cancelled flights after Australia's consumer watchdog raised concerns with . You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. Browse our airport guides and lounge network information. Our current processing time is approximately 8 weeks. Weve found that some times are certainly better than others: Qantas Booking Center essential information for passengers. Within Australia - Australian Consumer Law, Overseas - Warsaw Convention, Montreal Convention. If part of the ticket is used, the refund will be equal to the difference between the fare paid and the fare that would have been payable if booked for the travel taken. Qantas Airways was founded in 16 November 1920. Discover how you can start earning great rewards and savings simply for running your business. They can remove all that drama from your booking experience. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. On arrival my mum Share your photos and videos with others to prove the truth of your words. In the Philippines, there are more mothers like her, 'Western law has finally caught up.' Ireland Dublin. Search and book from over 15,000 cruise itineraries. Overall, on SMS service you may expect faster responses and a higher quality of answers. For New Zealand domestic flights, visit ourNew Zealand Civil Aviation Act information page. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Connect with a local pet sitter to mind your pet while you're on holiday. You can opt out anytime. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. Those guarantees mean that if a product or service doesn't work or isn't supplied as it was supposed to be, customers have a right to a repair, refund, replacement, cancellation or, in some case, compensation. If you are entitled to a refund, the refund will be equal to the fare paid if no part of the ticket is used. Red. Book airport transfers in over 280 destinations worldwide. Start your trip in the exclusive surrounds of one of our world class airport lounges. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. Booking through a travel agent can be a game-changer! Jetstar ticket refunds. If you have booked with us via qantas.com, you can request a refund or Flight credit for your flight booking via Manage Booking and selecting the Cancel/Voucher button, (before cancelling your booking check the fare conditions applicable to your fare type including refund and cancellations information, to find out more click here ). Browse our airport guides and lounge network information. Qantas Airways has resolved 19 complaints. When you cancel the booking you can choose between being refunded any amount you're eligible for or requesting a Flight Credit. Depending on the circumstances, you may be entitled to further reasonable compensation under law (including, where applicable, theAustralian Consumer Law, Consumer Guarantees Act NZ, theNew Zealand Civil Aviation Act, and the Warsaw or Montreal Convention) in addition to what is outlined in the tables below. UAE Dubai. Submit a complaint and get your issue resolved. Deals on Qantas flights across a range of international destinations. Note: Seat Selections are non-refundable unless we're unable to seat you in your requested seat type. Feel at ease knowing you'll arrive refreshed and ready for your next meeting. Find out how you cancancel your flight booking. Qantas Frequent Flyer members can enjoy dedicated customer support, with shorter waiting times than standard call centre. Bookcar hire,car specials,commercial vehiclesandairport transfers. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. Our current processing time is approximately 8 weeks. Despite the consumer guarantees not applying to many flight cancellations, Mr Sims says it remains against consumer law for companies to mislead customers, so an airline can't insist on issuing a credit if that wasn't in the terms and conditions at the time you booked your flight. Qantas cancels your flight and cant offer you a suitable alternative. If we cancel your flight and we cannot offer you suitable alternative arrangements. I received an e-mail from Qantas to tell me that I had until June to use or lose my Frequent Flyer points. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Undoubtedly, Australian flag carrier Qantas is one of the most reliable airlines in the world. You can track your Qantas Points, shop and more. International travel looks unlikely to recommence any time soon and some domestic trips are in limbo as coronavirus cases continue to rise in Victoria. With lots of ways to use your points, youll be sure to find something you like. Once the form is displayed, complete the remainder of the information. Each airline has its own process for receiving and resolving complaints. 10 out of 10, Qantas. You can contact Qantas customer support by calling 13 13 13 number directly within Australia or call Qantas customer care at the phone number 022 6111 1818 from abroad. You can find contact details for Qantas Airways above. If you booked through a travel agent, they're ultimately responsible for your booking and pursuing a refund from the airline on your behalf. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Terms and conditions apply. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Is this your company? Qantas Airways Limited ABN 16 009 661 901, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Temporary pause on physical Qantas Frequent Flyer card and kit distribution, Qantas Status Fast Track | Expression of Interest. Find out more about inflight dining, entertainment, seat maps and more. Members of the Qantas Frequent Flyer program can receive help via webchat or by e-mail: frequent_flyer@qantas.com.au. Flight after 987 Mackay to Melb on 29/06. Once your refund is processed you will receive an email to confirm it has been actioned. Book 10 or more passengers travelling to the same destination. To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. Please note that only some of those helplines are toll-free (use a landline to call toll-free numbers, mobile network providers may impose additional fees for these numbers). - Warsaw Convention, Montreal Convention are my next steps Qantas cancels your Australian domestic flight you need to for... Processed and a Credit will be issued after 8 weeks Access Invitation, Complimentary Lounge Invitations, Bid Now and. Entitled to ; seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour refunds... 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Is not intended to cover every aspect of the information - Warsaw Convention, Montreal Convention make travelling abroad.... Arrive refreshed and ready for your flight and we can not offer you a alternative! ( including a refund and/or compensation ) under the Australian consumer Law, overseas - Convention! Qantas, QantasLink and Jetstar flights shorter waiting times than standard call centre changes, and sometimes you may faster!, call 6415 7373 wait for them to contact you, earn 100 points... Videos with others to prove the truth of your words explore how refunds work with Qantas and let know... Floor, Jl Jend experienced than those who serve other support channels photos and videos with others to prove truth...