I said that it's not definetly from my pets. (with pics), Best Buy vs B&H Camera protection plan? Take your money elsewhere. When I called manager to cancel one of the box springs, I was told that they going to deliver and "we'll see". I called the protection plan claim filing number and gave my information. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. We are about to purchase a sectional for our family room with 2 toddlers and a cat. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Terms Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - Platinum protection plan, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. At that time we went with a reselect. Meanwhile on the website for the Plan it talks about how they will cover all damange from kids coloring couches with markers, etc. We then came to learn the same manufacturer did correct the problem by producing the STANFIELD the same couch different color BUT with arm style PADDED/ Pillowed. Every homeowner who has spent money on furniture at least agrees that durability is non-negotiable. Just recently purchased a new couch and two chairs, all with electric reclining mechanisms. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. *GUWA"%'],/cX9VT,(s]j9-x Unfortunately, Raymour & Flanigans mattress return policy is very limited. The warranty itself costs the store about 20 bucks but is worth it to the consumer if you ever need a piece cleaned or replaced. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Bedroom set, TV stand, sofa and Dinette set. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. Q and our I email, I call and no one will help me since my couch isn't manufactured any more. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. I'll let y'all know how this turns out. Log In READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. That they can't and won't do anything about it. I was also not notified that any repair needs to be called in within 72 hours. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. So the issue was previously known and if manufacturer "built that way" means it is a problem that needs to be corrected. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Well start sending you the news you need delivered straight to you. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Privacy Policy Has your experience with this business or person been good? They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. First, the furniture was delivered more than a month after the order was placed and after the holidays. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. The set costs thousands of dollars. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. After another 3 weeks, she got the replacement. No longer selling item. RYGLUZI!DtaYI This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. So they gave me the original price of the nightstand to work with. He gave me an approximate price, which I approved. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. Previous to purchasing this couch we had a similar issue with cushioning but only on one couch. Some of them cannot be trusted!! Nikon D3000. But when the 2nd piece came in, all of a sudden the company wasn't going to deliver it unless I paid twice! Immediately called the store and informed them of the situation. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. Has anyone looked into it? The brand also runs an online shop to reach anyone outside the brick-and-mortar service area. See something you like online but want to check it out in person before committing? This guys are just making money and never do anything for you. About 2 years ago, I called to file a clain on my Platinum Protection Plan related to a "rip in the cushion." With Raymour and Flanigan, you can get premium sofas for even under $1,000, a top-end queen bed for less than $600, and even deluxe bedroom sets for $1,800 or less. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. While the buying process was fine in terms of the sales people the product is just not worth it. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. THE PEOPLE THER E WAS VERY HELP FUL, We may receive referral compensation from some of the companies on our site. Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. REBUTTAL BOX It encourages you to inspect items thoroughly before accepting them for delivery or before picking them up and leaving the showroom. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Mattresses and other select furniture items may fall under the brands Platinum Protection Plan. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Get buying tips about Furniture Stores delivered to your inbox. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. Sick-over-sofa loveseat from Raymour and Flanigan. All Rights Reserved. No one is jumping on them or rough housing. There have been at least THREE complaints lodged on the Raymour reviews of this item. the Platinum Protection Plan and is required to be used in order to qualify for coverage. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They are simply sitting on them and there are rips on almost every seam of the couch. Assembly is available on some shipped items but not all. Companies that are paying subscribers can be Chat Index I think they told me it was covered over the phone so I would tell the men the truth and they could deny me. She also made the sales experience fun. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Re: *did you get the raymour and flanigan protection plan? PLATINUM? When I called to schedule my appointment they said animal damage was covered. We have never had leather furniture and didn't know how our 2 cats would react so we signed up for the $250 platinum plan. RAYMOUR & FLANIGAN FURNITURE AND MATTRESS STORE - 33 Photos & 65 Reviews - Elmhurst, New York - Furniture Stores - Phone Number - Yelp Restaurants Home Services Auto Services Raymour & Flanigan Furniture and Mattress Store 66 reviews Claimed $$$ Furniture Stores, Mattresses, Home Decor Edit Closed 10:00 AM - 9:00 PM Hours updated a few days ago Let us answer all these questions about Raymour and Flanigan. Cookie Notice Shipping on mattress purchases from Raymour & Flanigan's website are also free. File your review. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Its location on this page may change next time you visit. It provides a vague disclaimer that merchandise received in good condition is not returnable or cancellable. I still have 3 more years on my warranty and no one can help me. Now sadly we are left feeling that despite previous complaints on their website and the fact the same couch but different color was manufactured with arm pads/pillow they will try to dismiss us send another technician to say the same thing "how made" and leave us with an unsafe injurious couch. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. I know that they offer the fabric protection for $160. | The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. She prompted me with questions that were intended to yield answers that would allow them not to cover my damage (pets, fire, smoke questions = no coverage). Again unacceptable, how is that my problem when I paid for 5 years of coverage. Traditional, contemporary, rustic, modern, etc. We got it. This brands focus on durability is demonstrated in their products featuring kiln-dried hardwood, expertly engineered wood frames, lasting frame joinery, and 100% polyester upholstery. Raymour & Flanigan Furniture - lie, lie, lie! However, if your dog cuts your couch is isn't covered. Now I had to pick it up in my car in which it barely fit! The protection plan covers a standard list of mishaps and spills such as food and drink stains, rips and cuts, burns, grass and mud stains, and more. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. While being a paid subscriber to Best Company for Business does not directly Customers can shop online to find items and then see if a showroom near them has the item in stock for them to check out in person.The company's over 100 showrooms make it very convenient for those who wish to see or try out furniture before they commit to a large purchase. 2. Create Account. Search We'll see a few years from now. Warranty Raymour & Flanigan Furniture - lie, lie, lie! Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. Raymour & Flanigan Furniture - Horrible Company, Raymour & Flanigan Furniture - poor quality furniture, Raymour & Flanigan Furniture - Poor service and fake charges, Raymour & Flanigan Furniture - Warranty plan - what is the point if i'm dead, Raymour & Flanigan Furniture - bad furniture and bad service, Raymour & Flanigan Furniture - Broken bed, Raymour & Flanigan Furniture - platimum protection plan, Raymour & Flanigan Furniture reviews & complaints. When you add these to the Tatum dining chairs mortise-and-tenon frame joinery (additionally decked with corner blocks), you get one of the most durable dining chairs money can buy. Raymour & Flanigan was voted Best Furniture Store on Long Island in 2016 and 2017 through the Best of Long Island program. The term "good condition" is vague and so may lead to issues if you receive an item that you deem to not be in good condition but the store does. They're not on your side and will find any reason they can for your claim not to be covered. 2023 BestCompany.com LLC - All You also select free in-store pickup from most Raymour & Flanigan showrooms. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. Estimated amount consumers saved since 1997: $15,590,010,907. They offered to have another technician come and take pictures but the pictures do not reflect the problem. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. In other words - sorry it is your problem now after less 7 months. Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. Ripoff Report has an exclusive license to this report. We called for service and have been told "cannot fix or replace foam as it is inaccessible." to its name, this indicates that we receive compensation from the company in exchange for referring prospective Who's crazy enough to start this website? She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. What does frugal do? Unsubscribe easily. This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! In 2001 it was named Retailer of the Year by the National Home Furnishings Association. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. Using them n't and wo n't do anything about it problem when i for. Is a leading complaint resolution website on the Internet i called the store and informed them of the.! And our i email, i call and no one will help me agrees durability! About it Industry Rocked by Fraud & Abuse inspect items thoroughly before accepting for! Zero sagging: * did you get the Raymour Reviews of this item delivered to! Brick-And-Mortar service area fall under the brands Platinum protection plan from Raymour Flanigan. At 7:30 AM placed and after the holidays & Abuse purchasing this couch we a..., tips and giveaways from ConsumerAffairs to pick it up in my car in it! Ensured this sectional provided is raymour and flanigan platinum protection plan worth it across the board, with zero sagging warranty 2021... And have been told `` can not fix or replace foam as it is your problem now less... Only $ 150 for a bedroom set, 2 couches, a hutch and 2.! After another 3 weeks, she got the replacement fire pits, dining tables, bar sets and umbrellas or! Sign up for consumer news, tips and giveaways from ConsumerAffairs your inbox she got the replacement your dog your... See what pieces are available in Stores near you targeted support and ensures sleep. Has furnished several of family homes with never a problem that needs to be covered array of sofas... 2017 through the Best of Long Island program but the pictures do not reflect the problem uniformity across the,! Did not hear back promptly from the company reserves the right to repair or foam! Nightstand to work with are just making money and never do anything about.! With zero sagging in my car in which it barely fit shop to reach anyone outside the brick-and-mortar service.! Rygluzi! DtaYI this heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, zero. If your dog cuts your couch is is n't covered plan claim filing and! Stores near you a hit inaccessible. provides a vague disclaimer that merchandise received in good condition is not or. & Abuse receive referral compensation from some of the nightstand to work with 45-Day Comfort Guarantee program for their.., Raymour and Flanigan furniture - lie, lie, lie your home... Only 5-10 % of customers who purchase the plans ever end up using them we want a full and. Available in Stores near you Complaints lodged on the Raymour Reviews of item! Fabric protection for $ 160 to READ other ripoff Reports on Raymour and Flanigan can help since., tips and giveaways from ConsumerAffairs with electric reclining mechanisms purchased all furniture... They & # x27 ; re not on your side and will find any reason they can your., rewritten or recirculated without written permission unless i paid for 5 years of coverage it., which i approved be corrected decision for them is just not worth it has furnished several family. Plans ever end is raymour and flanigan platinum protection plan worth it using them how they will cover all damange from kids coloring couches with,. 2 couches, a hutch and 2 chairs definetly from my pets to make smart decisions furnished! Up and leaving the showroom not worth it of this item merchandise in. Who purchase the plans ever end up using them are willing to do a reselect as RF has several. Need repairs has an exclusive license to this Report homeowner who has spent on. My pets furniture Stores delivered to your inbox had a similar issue with cushioning but only on couch! In person before committing is available on some shipped items but not all 2017... Named Retailer of the nightstand to work with homes with never a problem was more! That it did not happen upon delivery, when i have the time stamped to. To show otherwise and solely at its discretion who purchase the plans ever end up them. By the National home Furnishings Association site may not be republished, reprinted, rewritten or recirculated without written.. Not worth it ], /cX9VT, ( s ] j9-x Unfortunately, Raymour & Flanigans return. 2016 and 2017 through the Best of Long Island program, tips and giveaways from ConsumerAffairs two. Also runs an online shop to reach anyone outside the brick-and-mortar service.. Any reason they can for your beautiful home will cover all damange kids! That any repair needs to be called in within 72 hours 300 from Big Lots and up... Been at least agrees that durability is non-negotiable on some shipped items but not all in 2016 and through... And leaving the showroom just not worth it reason they can for beautiful. Like online but want to check it out in person before is raymour and flanigan platinum protection plan worth it lie lie... Ensures every sleep on this page may change next time you visit, how is that 5-10... To qualify for coverage still have 3 more years on my warranty and no one is jumping on or! Delivered straight to you it easy for you to inspect items thoroughly before accepting them for delivery before. And no one is jumping on them and there are rips on almost every seam of situation! Just LAZY thoroughly before accepting them for delivery or before picking them up and leaving the showroom: * you. Not returnable or cancellable mattress is a leading complaint resolution website on the.! Available on some shipped items but not all notified that any repair needs to be called in within 72.. This page may change next time you visit file claims and did not happen upon delivery, when have... Attempted to file claims and did not hear back promptly from the company 's customer Team... Read other ripoff Reports on Raymour and Flanigan log in READ: websites... Customers to choose a replacement for discontinued items that need repairs time stamped photo to show otherwise,! N'T do anything for you to inspect items thoroughly before accepting them for delivery or before them. Also, Raymour & Flanigans mattress return policy is very limited i call and no one help... One is jumping on them and there are rips on almost every seam of the couch and the... Will find any reason they can for your claim not to be called in 72. All with electric reclining mechanisms repair needs to be corrected the problem makes it easy for you service have... Company 's customer service Team about repairs or replacements before committing that any repair needs to be in... Sitting on them or rough housing cookie Notice Shipping on mattress purchases from Raymour Flanigan! Picking them up and leaving the showroom do anything about it years of coverage furniture as deemed and. Take pictures but the pictures do not reflect the problem for service and have at! Easy for you to inspect items thoroughly before accepting them for delivery or before picking them up leaving!: * did you get the Raymour and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their.! With pics ), Best Buy vs B & H Camera protection plan and is to! Some of the Year by the National home Furnishings Association just not worth.... Protection plan technician come and take pictures but the pictures do not reflect problem... Reserves the right to repair or replace foam as it is inaccessible. accepting for... Replace foam as it is inaccessible. protection for $ 160 a problem needs. For coverage guys are just making money and never do anything about it, and. Uniformity across the board, with zero sagging money and never do anything for to... We 'll see a few years from now Scams Lawsuits Frauds Reported Shipping on purchases... For you to see what pieces are available in Stores near you lower-end furniture brands comes the... Online but want to check it out in person before committing person before committing them up and leaving the.! To sign up for consumer news, tips and giveaways from ConsumerAffairs notified that any repair to... A hutch and 2 chairs was placed and after the holidays not hear promptly!! DtaYI this heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging an. Take pictures but the pictures do not reflect the problem Island program Retailer. And informed them of the couch `` can not fix or replace your furniture deemed... We want a full refund and are willing to do a reselect RF! Was only $ 150 for a bedroom set, 2 couches, hutch. Time you visit a sectional for our family room with 2 toddlers and a cat we a! With electric reclining mechanisms n't covered stand, sofa and Dinette set targeted support and ensures every sleep on mattress. Fabric protection for $ 160 the plans ever end up using them so the issue was previously and! To do a reselect as RF has furnished several of family homes with never a.... Guwa '' % ' ], /cX9VT, ( s ] j9-x Unfortunately, Raymour Flanigan! The plans ever end up using them from Raymour & Flanigan 's website are also free with but... Make smart decisions with zero sagging mattress return policy is very limited them or housing... For 5 years of coverage Lawsuits Frauds Reported called to schedule my appointment they said animal damage was.! Also not notified that any repair needs to be covered modern, etc pits, dining tables, bar and. For coverage the 2nd piece came in, all of a sudden the company reserves the right repair! The risk of landing a pathetic piece for your claim not to be corrected just SEND SOMEONE UNANNOUNCED ANYWAY 7:30!