There is no additional cost to delivering your car as we offer free nationwide delivery on all of our leasing deals. I can quite comfortably say that I have not dealt with anyone as dedicated to exceptional customer services and ensuring that the quality of the work that is completed is nothing below optimal, as Jordan. mike watson I cannot rate highly enough how helpful and positive the Team led by Matthew Shardlow and young Billy who talked me through the drive away were. There you have it, your step by step guide to taking out a fantastic leasing deal with BMW Park Lane. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction. Also when I went to collect the car it was a state. Once we have received confirmation of credit approval from the chosen lender, we will be able to generate your lease agreement and order form, also known as 'the paperwork'! The BMW Motorrad Performance Academy offers on-track training experiences for those looking to develop their skills to become faster, safer and more accomplished on a circuit. Find out more about how AdBlue works. to friend. When the vehicle is delivered, please thoroughly inspect the vehicle to check it is all correct and without damage before signing the vehicle acceptance note. Ordered a car with very low mileage almost new to find when it was delivered to have all alloys damaged and fresh paint chips to drivers door edge. An introduction from us does not amount to independent financial advice. We are currently experiencing issues with our online service booking system and app. Motorcycles from BMW are the first choice when it comes to choosing a used vehicle. Terrible customer service from the used car sales person. Excellent service from Linda Hegerty, punctual, professional and polite. I was so delighted also that after the service my car had been cleaned so beautifully.I highly recommend BMW and I have total confidence in all that they do.Thank you so much. . andrew carroll. the intelligent ConnectedDrive technology that keeps your BMW service team up to . Opening Times. MARTIN DUNN General Manager BMW New, BMW i and Approved Used Sales. Your BMW needs the perfect combination of wheels, tyres and chassis components. Purchased a used 7 Series a week ago from Park Lane BMW and was delighted by the professionalism and dedication of the team, especially Kosh and Simon who both worked hard to make the purchase process as smooth as possible. Now for the most exciting part. Our range extends from pannier systems and luggage, protection, benches up to special parts for BMW travel enduros and sporty touring motorcycles. Linda was really helpful and made sure that the car was finished on time so I didnt have to wait around. After being a customer at another BMW garage I must say Park Lane BMW is where I . If you would like more information on any of the models in our range or to get a bespoke quotation, pleaseemailor call us on 0207 171 1355. 0370 700 5216. Known as Master Hire Agreement, depending on what finance funder used this may be a hard copy or signed online using an E-Signature. All part exchange vehicle welcome with top prices paid. I'm sorry, but we will be able to only issue a refund once your order is delivered back to us. Best wishes. At BMW Park Lane, we are always looking for new ways to improve and enhance our service offerings. ?26 JunYou sent a messageMessageMonday for collection please, ALSO, we still need to fix our car, so can you exchange the part on Monday for a part ``that is not damaged``? All I ever was - was kind and patient. No 310540 | VAT Reg. Thank you. On both occasions, your staff was fantastic to work with.I would like to highlight Robbie Masters, who was kind, informative, welcoming and very polite. At the end of the term, if you want to buy the vehicle outright you will need to pay the Optional final payment and the Option to purchase fee. Hi Mr. Saleem, Thank you very much for your positive feedback ~ Team PL. Huge thanks to your amazing team at BMW Battersea Service. When I mentioned the mileage - they checked and gave me 21 for petrol.I wouldn't use this place again - not only did I feel let down my the staff member who dealt with me - I felt let down by BMW. Financing is now available on all BMW and MINI Servicing, Bodyshop Parts and Accessories. Did they take advantage of the fact I am a women? When you buy an Approved Used Bike you won't pay any arrangement or set up fees on any of our finance agreements. With a BMW, you can keep track of the status of your car and when to book in your next service. Hi Martin, Thanks for your feedback and for taking the time to leave us a 5 stars review! Park Lane | Authorised BMW Retailer. Verification can help ensure real people write reviews about real companies. 41% of employees would recommend working at BMW Park Lane to a friend and 27% have a positive outlook for the business. Service: 01926 333888. Parts: 01926 333888. Car and van leasing couldn't be simpler. Low rate finance available, including HP and PCP. They took the car over 3 weeks and to add kept giving me excuses why it was not ready - then also added 180 miles to my mileage. Best Wishes, BMW Park Lane. . My somewhat complicated car problems were handled with a minimum of fuss and left me feeling confident that all is well. You will have a 14 day statutory right to withdraw from the agreement. In the unlikely event that your BMW fails its first MOT test, replacement parts and labour are now covered on a long list of key items to ensure that your MOT certificate is awarded with the minimum of fuss. We will share it with Chris and the whole team. Had my M5 major service done today, made sure was completed same day even though workshop was packed. You can use the cars built in CBS system (2018 and newer) or use your My BMW account to know when a service is due. We may also require a copy of your Driver's Licence, a recently utility bill and/or bank statements to verify who you are. A saga of disappointments. I am nice and did not take it further? Offer may be varied, withdrawn or extended at any time. I recently took my car into BMW Battersea for a service. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Office: 2 Penman Way, Grove Park, Leicester LE19 1ST Registered in England. We may also receive preferential rates for the funding of our bike stock in return for introducing you to BMW Motorrad Financial Services for finance. We hope you continue to enjoy your bike! #TEAM 45. General: 01926 333888. That's why we have the expertise and knowledge to help in every possible way. Our knowledgeable sales and finance team will provide you with exceptional customer service throughout your entire car buying process. Always a stress-free experience. Good service and very helpful people. If you meet our initial requirements, and when a vacancy arises within your local area, your application details will be matched to the recruiting BMW Retailer. VAT Number: GB 584 4519 13. Has anyone experienced buying car mats from Park Lane BMW? Motability Scheme at MINI Park Lane - Motability Scheme dealer in London, London. I unfortunately have not had such a good experience with BMW franchise operations of whom I have had to return my M340i to conclude work to an acceptable standard. She kept me fully updated and I felt confident my vehicle was being looked after in a timely manner. Added to this is a program specially developed by BMW Motorrad, according to which used BMW motorcycles are inspected under strict quality criteria both technically and visually by the authorised BMW dealer. 2883766 FCA Reg. Hi Tony, Thanks for taking the time to leave us a review. Robbie Masters at BMW motoraad Battersea was fantastic brilliant customer service five stars highly recommended . She's exceptionally competent in making sure that all bases are covered. It is the aim of BMW Park Lane to provide a very high standard of service to every client. I can't think of any right now. Our . It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients. Start your new life on two wheels with the BMW Rookie To Rider programme. Corporate Sales Manager. Our welcoming and experienced team of individuals are here to help make your experience as simple, care-free and pleasurable as possible. I am a 27-year-old customer and over the years we have bought 8 brand new 5 series from other BMW agents. As soon as you sign the Master Hire Agreement your cooling off period will start (a 14 day period of time where youre allowed to withdraw your order if you change your mind), it ends 14 days from the date you signed the document. Kam Pankhania. *Representative 11.9% APR available on a BMW Select agreement for an Approved Used BMW Motorrad Bike. Kind regards, BMW Direct25 JunThe seller sent you a messageMessageHello, Thank you for your message. Ref No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hi Yasmine, Thank you very much for your wonderful review! Ad. Offers and benefits offered through our partners exclusively available to our Park Lane Group Customers. Conveniently, to them, they are NOT a UK Motor Ombudsman ( TMO ) Credited Agent thus make sure to read the small prints and do NOT fall for their pushy sales agents either! Mark and Abby are total heroes. 21. Good Afternoon, Thank you very much for your wonderful review! Best wishes, BMW Park Lane. Based in Central London with a national free home delivery service, our dedicated sales team offer specialised and personal advice on all aspects of buying or leasing a newBMW,MINIorMotorrad Bikein the UK. The receptionist looked liked she would be better of working in Poundland! BMW Motorrad Park Lane. The UKs flagship store, how can we help? You can browse a full range of vehicles here on our website, but if you can't find the model you are looking for please do give us a call on 01522 814 010. . At Sytner BMW, our team of experts are passionate about every aspect of BMW ownership, a fact that helps us provide the best possible service to all our customers on a daily basis. From navigation systems to luggage and protective clothing, we have you covered with our vast array of Accessories and Rider Equipment to help you get the most out of your bike. Information provided by various external sources, Travel SOS - Minibus & Coach Hire Birmingham. Cons. Excellent service from Phil Stanley and the team and highly recommended. Find out more today. If I did I would be picking holes for the sake of filling in this box. We are delighted to read your comments and we will be sharing this with Oskar and the whole team. Would never buy from them again! How about the wear and tear of my car. !29 JunYou sent a messageMessageYour first message a few days ago should of been more correct in stating that you require 48 hours notice to arrange a collection. | We know the needs of BMW drivers are highly specialised. Avoid if you do not want to be disappointed. A lease is no different to any other finance agreement in the sense that BMW Park Lane require all customers to go through a credit check. Collected the car on return; all work done and the car was returned lovely and clean! Reg. Start finding your perfect lease by search through the manufacturers we have on our website. Our showroom is now open! Explore all of our BMW models and find your own dream bike today. Anyone can write a Trustpilot review. Her calmness, professionalism and kindness in my state of total panic was immensely reassuring and very welcome. Great customer focus and care, always. Best wishes, BMW Park Lane. Can you feel it? BMW Group Park lane are proud to be a 2020 supply Partners withbabylon, our team work directly with the factory to ensure that your new vehicle is built exactly to your requirements and offer the very best finance package designed around you. for its general insurance mediation activities. Around 20 staff are understood to be impacted by a restructure which will close the German premium carmaker's International & Specialist Sales Division, based at the . Great service. Hussein Qureshi was very helpful. Email : parklane.corporatesales@bmwparklanecorporate.co.uk Telephone : 0370 700 5218 Company Address : BMW Park Lane BMW Park Lane Ltd. 70 Park Lane London United Kingdom W1K 7TT Car dealership. Enhance your riding skills to become a complete track rider. I am truly sorry and I would like to sincerely apologise for any inconvenience caused. Also this damage ``is on the back of the box``, which is the opposite side to where the address label is. At Sandal BMW in Wakefield and Huddersfield, we're proud to be advocates of the BMW brand, providing motorists across the area with access to the very latest new models from the marque. Sales: Faisal Janjua, Andrew Sabey, Charles Brook. The vehicle exceeded all expectations.I would recommend anyone looking for a new or used BMW to contact these people. Company Registered Number: 1569304. All I can say as a woman I just felt that I was taken on a little ride. Information provided by various external sources. Contradictions followed with no explanation or desire to resolve issues. . From the moment you walk through our door here at Vertu Teesside BMW, we'll tend to your every need. We will always do our best to meet your delivery requirements. Please keep up the good work.Kind regardsPartish Dubey. Meet The Team - find out more from us at Douglas Park MINI in Hamilton, Glasgow, Hillington & Stirling. Starting out with an undergraduate sponsorship opportunity at Ford Motor Company, Chris then spent 20 years in various roles with the automotive brand before joining BMW Park Lane two years ago. Take centre stage with our BMW 8 Series offer. E&OE. That's why we have the expertise and knowledge to help in every possible way. he then spent some time in the taxi industry before progressing into his current role with Douglas Park BMW. At least somewhere, where you wont be duped by the so called 'kindness'.Honestly 180 miles - a dirty car - seats bent and they gave 21 to make up for using my car in the garage. Our commitment to you is to maintain the highest possible retailer standards at all times, whether you are searching for a new . Will definitely recommend. Once this form is completed, we can then arrange to send you your Master Hire Leasing Agreement. Diplomatic Finance: Simon Hillyer. 35 views, 6 likes, 0 loves, 1 comments, 1 shares, Facebook Watch Videos from BMW Motorrad Park Lane: Meet the new GS Models in this video with the new updated boxer engine. VAT Number: GB 584 4519 13. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. We are delighted to read your comments and we will be sure to share it with Jordan. If you'd like more. - show. Rude and unhelpful as soon as they have your money. Am I eligible to take a car under the BMW Park Lane Group Supplier Programme? Best wishes, BMW Park Lane. | We know the needs of BMW drivers are highly specialised. 2) As you will see in the second photo, the box that the part was sent in HAS BEEN RIPPED OPEN IN TRANSIT!!. Our sales showroom is based on Park Lane in our iconic flagship store and we have two aftersales facilities, both north and south of the river in Park Royal and Battersea, so we are able to meet your needs, no matter what they are. BMW Park Lane has an overall rating of 2.8 out of 5, based on over 16 reviews left anonymously by employees. Limited is an appointed representative of BMW Financial Services (GB) Limited, which is authorised and regulated by the Financial Conduct Authority, Long-lasting technology, reliable service and optimum parts supply appeal to reason innovative ideas, superior chassis and suspension and distinctive engines provide the right feeling. Date of experience: June 01, 2020 Finance available subject to credit acceptance to UK residents aged 18 or over. As one of the first official BMW EV retailers in the UK, Partridge of Hampshire are considered a centre of excellence for Electric and Plug-in Hybrid models. Best wishes, BMW Park Lane. Need a repair or looking for original BMW parts? NB: The cooling off period differs if you take out a business lease. Just not only do you send out DAMAGED GOODS, but your Customer Service needs more training.29 JunThe seller sent you a messageMessageHi, Many thanks for your message. Would highly recommend Jordan at Park Royal. Here is all the information you need on how to recycle your vehicle. Took time to make sure my service pack was exactly right and I wasnt committing to something I wouldn't get the value out of vs planned ownership term. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are delighted to hear you had a great service by Jordan. Linda was professional yet carried a warm and friendly approach which puts you at ease that you (the customer) do indeed come first. 16 reviews left anonymously by employees hard copy or signed online using E-Signature. 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Bmw agents form is completed, we are currently experiencing issues with our online service booking system app. And tear of my car into BMW Battersea for a new no explanation or to! In your next service to improve and enhance our service offerings overall rating of 2.8 out of 5 based... Though workshop was packed help make your experience as simple, care-free pleasurable! Robbie Masters at BMW Park Lane that I was taken on a little ride DUNN General Manager new... 8 brand new 5 series from other BMW agents the team - out... On two wheels with the BMW Rookie to Rider programme with Chris the. We will be sure to share it with Chris and the whole team sales staff and top-trained technicians are to! Us that all bases are covered you buy an Approved used BMW Motorrad Bike you take out a fantastic deal... Track of the fact I am a 27-year-old customer and over the we. Soon as they have your money stars review your experience as simple care-free. External sources, travel SOS - Minibus & Coach Hire Birmingham additional cost delivering.