The process took 2 days. To get all information about your flight, you can visit the Jet2 customer support page. This is also your chance to show you will go above and beyond for the client. I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Get access to Richard course at:https://passmyinterview.com/customer-ser. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Operations Our Operations Teams keep everything running . message, contactez-nous l'adresse Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. First round is telephone interview, then face to face and then acting out a scenario. Your answer should show that you have empathy for customers and want to make their experience as positive as possible. I interviewed at Jet2.com and Jet2holidays. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Interview Questions. They did not email me with the details and I assumed the date must've changed. Here are 20 tips you can try to give great customer service: Practice active listening. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Free interview details posted anonymously by Jet2.com interview candidates. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Great interview. . The assessment day consisted of: a presentation about the company. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Youll enable the business to thrive by providing the numbers and insights crucial to our success. Great interview. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Jet2 back in black despite 'difficult return to normal operations' . Step three: online video assessment where the candidate has to record answers to the questions. Short, straightforward and to the point. Thorough but very friendly. Application was online. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. First, an online assessment. Now you will be automated connected with the Jet2 live representative for general queries. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. What questions are asked for a resort customer care role in the video interview. Choose how to contact us. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Step four: face to face interview. Get a quick guide about Delta airlines refund policy & rules. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. The phone interview (17th of February) was short and simple, not very detailed. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. #Jet2 #CheersTo20Years. Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Followed by a video interview. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! The process took 1 week. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. You can email the site owner to let them know you were blocked. Nous sommes dsols pour la gne occasionne. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. I then received an email inviting me to a phone interview at a date and time that suited me. And thats the case whether its our customers or colleagues. I was then sent an email with a maths and English assessment. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! And not to forget a pair of free return flights for those sharing their birthday with us Is First Class Worth It On British Airways? 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. . Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Anonymous Employee in Edinburgh, Scotland, I applied online. excuses voor het ongemak. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. I thought I had done very well in all of these however I was unsuccessful. She explained to me perfectly through the phone what i needed to do. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Step one: submitting application. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Wir entschuldigen uns fr die Umstnde. Short interview, to establish whether children and pets will be at home etc. Communicate clearly and often. Describe a time when you provided high-quality customer service. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Delivering VIP Customer Service. The support team members will assist you thoroughly within the least possible time. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. Answer. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The process took 2 weeks. Excellent explanation of job decription. I thought I had done very well in all of these however I was unsuccessful. Contact us online. After I passed this which I found out as soon as I had answered the questions. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). At Jet2, we always strive to reward the amazing work of our colleagues. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. 3 4. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Will be contacted by a third party company for pre employment screening, I applied online. They are very polite and helpful during all process. This lasted 10 minutes and I was asked two competency questions. scusiamo se questo pu causarti degli inconvenienti. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Feltham, England: [salary]. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Recruitment Systems & MI Analyst. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Balloon arch I enjoy interacting with people and finding a solution to a customer's problem. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. telephone interview with HR/recruitment. I applied online. I interviewed at Jet2.com and Jet2holidays (Leeds, England). A presentation to start. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. First, an online assessment. 1. Tra due giorni far il secondo step. Personally I think its been a waste of time. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. With more than 1,700 colleagues, and growing, our commercial teams perform a wide range of pivotal roles. Were here to maximise revenue whilst ensuring our customers get the very best fares. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Was ok. A red-carpet welcome I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. Cloudflare Ray ID: 7a17b994ade97e94 Example: "I love helping people, especially when they're having trouble with something. 210.65.88.143 Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Applied online through the Jet2 careers website. construction, trades & mining. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Personally I think its been a waste of time. Our dedicated customer service SJT . At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Discover more about our customers and help us spread the word about our award winning brands. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Si continas viendo este mensaje, Anonymous Interview Candidate in Manchester, England, I applied online. 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