Retention correlates to customer satisfaction 4. Hi Nancy,Thank you very much for your review. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We guide you before, during and after your relocation. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. I was served by Naomi who efficiently and promptly processed my refund. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Great customer support. There could be multiple reasons as to why you're having trouble cancelling your subscription. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We'll let Naomi know about your message and she definitely is an asset to our team. Voice your opinion today and hear what 295 customers have already said. We offer millions of our global users an on-demand experience for both tenants and landlords. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Rentola.com - Making property search smarter Reviews 306 Excellent. Thank you for your review. We have requested your contact details so we can get in touch with you. Resolve tickets more than three times faster. When was the last time you provided good customer service? I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. Are you looking for your new rental property? It goes against our guidelines to offer incentives for reviews. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Kind regards, David Rentola. Awful. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Customer service is not only about what you do, but also your attitude. Bank information +104,211 rental homes Price comparison 10.00-16.00 customer support. Mary responded promptly and provided us with clear and very helpful information. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. any help, feel free to get in touch with our customer service. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. 4.6 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't miss out, add your house, apartment or room today. Then you've come to the right place. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. By reporting a property ad you help yourself, the other customers and us. 1 review. Expand your search and see available rentals in popular cities. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Verification can help ensure real people write reviews about real companies. Best, DavidRentola.ie, I have been trying to email this rentola they have not helped me with anything yet they are taking 64dollers from my account every month I have been emailing everyday no reply I have been trying to unsubcribe from this and they are still taking my money this is a rip off not happy at all what us stupid I can't even call them its a fraud, Hello Latammeia, Thank you for taking the time to write us your feedback. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Find rental home in Dublin. Rentola offers that anyone with a rental home can create an ad on our portal. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Rentola is one of the smartest housing portals in the market. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. Search. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. 1. Rentola.ie. No response until these dates. . As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. We have requested your contact details so we can get in touch with you. Rentola is constantly developing. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Nina was kind and courteous to my quite frank response. We guide you before, during and after your relocation. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Date of experience: 27 November 2022. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. 2023 Trustpilot, Inc. All rights reserved. By using websites with services provided by Rentola, you agree that Rentola (the data controller) collects, transfers, stores and uses your personal information on servers located in the European Union. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Do you agree with Rentola.com - Making property search smarter's TrustScore? Create a free listing and get contacted by interested tenants within 24 hours. Search. Moving out for the first time? At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Distribute or include spam, chain letters or pyramid schemes. Filter your search by city, rent, home type etc. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Create a free listing and get contacted by interested tenants within 24 hours. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Ci dispiace che non siate soddisfatti del nostro servizio. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. I cancelled my subscription so they gave me a free week. no: 2360 Tips for avoiding housing fraud and scam ads. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. We guide you before, during and after your relocation. We use dedicated people and clever technology to safeguard our platform. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. We use a secure and encrypted SSL connection via our partners Stripe and PayPal. Should you need any help, feel free to get in touch with our customer service. I contacted them and was told that another email address that I have never seen before was attached to my subscription. Search. Anyone can write a Trustpilot review. We are a rental home search engine. and thus deliver the best possible service for you. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Find rental home in Vancouver. Contact Us. Dave was very helpful, I am glad that he was so professional. 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