It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Looks like you have 2 pictures view from 3rd floor room. Glad you found it useful! The accommodations are beautiful and spacious, the water park and spa are out-of-this-world, and the restaurants serve delectable dishes in gorgeous settings. Wondering how busy it is 2 years later during peak Spring Break! The food is fresh and high quality. Hi & as others have said, thank you for all the details in your review. Our youngest boy, Connor, absolutely LOVED this place. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! . They truly deserve it. Thank You for the great pictures! We did not spend a lot of time at the beach. Thanks for your review. Thanks for taking the time to create it! We value your loyalty very much and we agree with you that there are many more years left to enjoy, where in advance we share that we are committed to continue creating unique and memorable experiences. It was a little frustrating. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. You will live in bathing suits and coverups for the most part! If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. The meat literally fell of my fork. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. You can see the top of the water slides in the distance. Fresh ice cream on a hot day at the pool. AMAZING RESORT. We slept well during our stay. Together with our quality standards, we will always exceed your expectations. Whats in your closet? And thats just The Grand property. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. We spent time at all of the pools and lobbies. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? No, we were not there for the Diamond Club. We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. Learn how your comment data is processed. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. Travelled during spring break (near full capacity), two adults, two kids. Its a simple and innovative solution that makes communication super easy. Yes, you read that correctly. Im glad you found the post helpful. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Share your feedback in the comments section below. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. Yes! The fresh pasta we ate atTavola was fantastic. I am planning a trip there with my family for Christmas 2019. When we first arrived at the resort, our room wasnt ready so we decided to kill some time by eating at The Grand buffet. We are going in April with 4 and almost 6 year olds. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). My 6 yr old found upstairs pretty boring, more for the younger kids. How much was the cost of everything that wasnt included? You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. That would be too dangerous. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. With all the amenities it surely will have something for everyone. Great review! It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Thank you for such a wonderful review! We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. This 3-level jungle gym was such a big hit with our boys. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. I would maybe ask them ahead of time, or check at the front desk and ask. Which brand is it and is it replenished daily in the room? We prefer the pools anyways. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Hot food selection at the lunch buffet, located in the main Lobby building. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. This is the mega-playroom that is located at the Water Park. Do you get a pager or phone or something incase they want their parents? Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Being able to have cold drinks in the pool is a big hit with our boys. To make reservations, dial 0 on your phone. At least $200 in $1 or $5 bills. Service was always excellent. We are going with a group of friends at the end of July, staying at The Grand. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. Cam, All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Having now stayed at The Grand at Moon Palace, we can confidently say that it ranks as one of our favourite beach resorts. The servers make note of it and the kitchen is informed of the allergy. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Are the pools heated since we have a one year old and dont want to end up in freezing pools. He also enjoyed the lentil soup. Its not cheap, but you get a lot for your money. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Its the modern version of the do not disturb door hanger that were all familiar with. Presentation, taste, and experience four star! We always could find a chair and restaurant seating also wasnt an issue. The little unexpected details do matter. Because The Grand is so new (at the time of publishing this blog post), we had a hard time finding information about the resort (besides the company website). This was the only decent photo of him after 10+ attempts on the lazy river. We love staying at The Grand because we had access to everything. Guests like you make our Palace family full of joy and satisfaction. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Very busy in early morning otherwise fairly quiet. We may have eaten half of that wooden boat of salmon and avocado rolls. Lots of chairs on the beach and always available. Thanks Nguyen! Most of our time was at the newer pools near the beach. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Were you not able to get reservations? We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. Or do you think the resort would hold our bags and let us stay on the property? Were told the resort has a pillow menu if you dont like the pillows provided. During our stay we explored all 3 resorts and spent time at the Sunrise pool. Or is it now only if you stay at grand? Thoughts. They will also like the shows in the evenings. You pay the same price, but we get a small commission for every booking. Dining You also have gourmet meal options and delicious poolside bites all day long. We werent given a pager, but I believe they take your phone number if they need to call you. Dolma appetizer meat and rice wrapped in grape leaves. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. He made our last night the best night! Hi. I hope this helps. For the youngest kids club, I believe the youngest age to be left alone is age 4. Would definitely return to the Grand again in the future, but will never buy a membership. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. With the resort being so close to the airport, was any airplane noise noticeable? Travelled during spring break (near full capacity), two adults, two kids. There are plenty of chairs, umbrellas, couches and loungers at the beach. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. We would love to return. They never advertise that beach is not usable. We are planning to visit next spring (2019) with our two girls 7 and 3. What is your opinion on the Grand vs the other Moon Resorts? Foods were good, pastries were amazing. Variety of hot Mexican cuisine at the Grand Buffet. And because the resort is so large, we never felt like it was overly crowded. Your review was amazing! Thanks for stopping by, HJ! But this time were bringing the kids. One question I have is the location of the diamond only pool. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Layout: Resort consists of 3 hotels. We would just take the shuttle and we never waited long. Youre going to have a great time. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Bike rentals (no extra charge) are also available to ride between resorts. Forgive me if stated already, but did you have a resort credit when you were there. Just looking at all your pictures of the amazing food. The pasta bar and tepanyaki bar are also made to order by a chef. 1. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The grand will be hosting many music festivals. Is the Grand at Moon Palace Family Friendly? We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Thank! Wanted to get your thoughts. Or you could order from the main menu. Our son has a dairy and egg allergy. Travelled during spring break (near full capacity), two adults, two kids. Parents can also stay and let their younger ones play. And beautiful family! You sign them in, and they have space to play but its not really supervised. Maybe 10 minutes at most. We love this! No, we didnt find the size to be overwhelming. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. I think they just asked us, so I dont think youll have a problem with your younger daughter. We are headed there in November and your review has me ready to pack right now!! Atmosphere also beautiful, relaxing, and elegant. . Also, any advice on making specific room requests would be great. Ha ha. Open-faced small bites at the Tapas & Vino wine bar. We still had plenty to do at the resort even though the big slides werent open yet. Totally wonderful. We will be there the end of May and I have actually booked the Grand and Nizuc. Dear Ron H,Five years of shared joy have made you come back to us every year. So cute. Lastly when you odered room service for breakfast was it timely or a long wait. Did you tip the room attendants? Is this the only higher priveldge club? No need to bring your snorkel gear unless you plan to leave the resort. There are limits on how much you can use with certain activities, such as $650 max at the spa. They said its amazing and well worth it. Not a bad spread! It looks like our flight out on the last day does not leave until 5pm. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Thanks! Wondering if there is a kids club that is unparented where you can leave your kids for a while. The sushi at the Grand Buffet is legit. We loved our evening here. Thank you Mitchel. Can you recommend some idea of what a family can do in the area until 5pm? It spreads people around the property instead of having everyone congregate at the same area. The best part you can order whatever you want! Weve heard the steakhouse is harder to get in. Is it the one between the Olympic pool and the half moon pool? The Grand has lots of elevators, so you should have any issues. We just got back from this amazing resort! Delicious. I asked one of the workers there and they said something about safety. Please see our partners for more details. When we challenged her on it she retreated. How is the Beach at The Grand at Moon Palace? This site uses Akismet to reduce spam. Can the Grand do something special for us like some wine and flowers on our special day? It was nice that we didnt have to make any tough decisions. We were at the grand in dec 2020 for a week. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. Who can I contact? The beds, pillow and linen are very comfortable. My husband and I went there for our honeymoon (I think we stayed at Nizuc). Hello and thank you for the incredible review, comments, and photos! Its extremely thorough & makes an upcoming trip very exciting!! Hi anyone booking should check what events are going on. Did you ever feel like it was overly crowded? Unwind in our luxurious accommodations. You place the beef on the the hot plate and cook to your liking. Enjoy exquisite luxury in Cancun! We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. Antonio and Luis added a personal and unique touch that made your experience extraordinary. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Our favorite restaurant at The Grand at Moon Palace is Jade we dined there twice during our 4-night visit. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Every thing i read on your post was dead on. There is a map online of which trolley can take you where. Thanks so much leaving to go there 6/22 for a week. Can you share the more popular ones? For your review it was fantastic!!! It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. There are two different games rooms that offer various activities. Hi, I . One night, Connor wanted chicken nuggets. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Extremely friendly and connected with the audience. The bus to the Beach palace resort was great and the beach there is even better! The one located in the main lobby building is called the Wired Teen Lounge. First of all, thank you SO much for this review. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. That was another complaint on TripAdvisor by non Diamond Elites. We also really liked Cusco. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. The bathroom is quite big and it has a large shower with a bench. Travelled during spring break (near full capacity), two adults, two kids. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. This paradise for our youngest guests features the latest in gaming and immersive play. If the waterslides are open, your daughters will love it. Every pool is full service and theres usually a bar nearby. Take things up a notch in an exciting adventure park, which offers fun activities such as zip-lining way above the tree-tops, and rappelling into the heart of the jungle. For teens, theres also the wired lounge which is by the main lobby. 10 Common Family Travel Mistakes (and how to avoid them). You wont even have to leave the resort if you dont want to lots to do. It will be easier to get in an out with a foldable stroller. 187 reviews of Grand Moon Palace Resort "Stayed at the Grand. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Great job reviewing the resort. Do you know what is included with that? Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Thanks again for everything! Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. We also tipped at the pool. So much valuable information and photos! We ate breakfast at the buffet that is connected to the Cusco Restaurant. Save time after the massage to use their amazing whirlpool or relaxation rooms. Children under 4 years must be supervised by an adult guest at all times. I have a ZOOM meeting which cant be missed. We did not spend time at the adult pool (because we had our boys with us). Your site is awesome and so helpful;. We didnt have any problems getting a table for dinner. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. They are still asking us how the white doves came out of his hand. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Great review! They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Are 9 pools at the lunch buffet, located in the main buffet restaurant the! Out of his hand review, comments, and photos the end of July, staying at end! 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