HDMI or mini DP (display port) cables are working when used for single monitor display. orpassword? I have attached a screenshoot during startup. Sorry, you must verify to complete this action. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. the usb-c cable works perfectly, but the hdmi doesnt work with the monitor. Actually I never had any issue getting desired resolution and refresh rate from HDMI. Check if there are drivers or firmware available for your monitors? So, in this case it is not a result of low memory size. 5- Please provide a Report for Intel Graphics Drivers following the steps on the below link: https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html. You may re-send via your Any monitor connected to the right USB-C does not send a signal to the Monitor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. HDMI 2 can output a maximum resolution of 1920x1080. Thank you for your support. You can also try the quick links below to see results for most popular searches. You can adjust the refresh rate in the. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Or am I wrong? Thank you for your response and all the details provided. You may start the process from Step 6. This should lead to the problem resolution. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. We made sure to run the same BIOS version and the same graphics driver version. For more information, please see our orpassword? To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. Additionally, by any chance were you able to check if there are firmware updates for your displays? i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. But no difference. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Intel technologies may require enabled hardware, software or service activation. and our Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! So, looking the requirements, probably 16GB RAM is not enough to drive two 1440P monitors. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Installed 8336 and the behavior is exactly the same. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). They can both handle a resolution of 2560x1440. So is it only one "Graphic Thunderbolt port which is suppose to work? For more complete information about compiler optimizations, see our Optimization Notice. ", Click on the menu where it says: "Summary" to change it to "Detailed View. Do you work for Intel? i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. Thank you for the feedback. (. for a basic account. It offers a great mix of speed, reliability, outstanding customer service, and affordability. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. While I was writing this, I recorded a small video showing the problem. See Intels Global Human Rights Principles. Remember me If you sign in, click, Sorry, you must verify to complete this action. Thank you for posting on the Intel communities. Select the newer graphics driver to install on Windows 11. Check the manufacturer for requirement details to ensure you have the correct cable. If you sign in, click, Sorry, you must verify to complete this action. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. Are you using any adapters or dongles to connect the displays? Within a few days I will get a Thunderbold 3 to displayport cable. All my monitors can handle a resolution of 2560x1440. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. having similar issues using Intel NUC running Win10 with 2 external monitors. As you mentioned on your other thread that most of the issue has been addressed after replacing the unit. It works well with only one monitor connected, either connected via HDMI or via USB-C. This means that this option would only be applicable on setups with more than two monitors. Here I noticed something very strange. Windows Central is part of Future US Inc, an international media group and leading digital publisher. Maybe this is some incompatibility issue, I don't know. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Anyone at Intel actually testing these things? If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Or are you using any type of video adapters, converters, or dockings? Are you able to select "2560x1440" if choosing lower refresh rates? Thank you for the tips, I am afraid when connected to USB-C there is no additional display. Many thanks for the great support so far. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. The largest of the issues is the HDMI detect keeps swapping displays. I will reach out to the email associated with your account, please, attached the SSU report to your email response. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. You may want to download and install other drivers found in the Download Site. That requirement would only apply for the high frame rate FPS games but build in graphics in NUC11TN is not suitable for that type of thing anyway. Expand the category Network Adapters. Hi, are you able to check it with the Thunderbold output? Reboot your NUC and only then reinstall the Graphics Driver. The issue is that i can't decide where to show the NUC bios! Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. profile. I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. Maybe you have a problem with the fan it selves? We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? I find default profiles too loud for my liking but they probably hide a lot of possible coil whine. Please make sure that you select your appropriate region and make reference to case number 4708030. I changed monitors and cables but always the same outcome. For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. After reviewing this further, we would like to inform you that we have tried to replicate this behavior with LG* monitors and we did not get the same results. I tried an other monitor but same result. After installing the latest Intel driver the problem was there again. I hope this articulates the issue i am having. Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. However, it might also be a physical connection problem. 4. Are you able to select "2560x1440" if choosing lower refresh rates? // See our complete legal Notices and Disclaimers. There is a 30-day money-back guarantee, so give it a shot today. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. Please click the verification link in your email. You asked me some questions and here below are the answere's : 1. 1920x1080 on HDMI 2 when connected to the Asus monitors. Confirm the signal cable connection between the computer and monitor. Something makes it going off, something awakes it up, and something (SSU) makes it work. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. You may re-send via your, Re: NUC12WSHi7 - Dual display over USB-C second display no signal, NUC12WSHi7 - Dual display over USB-C second display no signal, Two DP streams are embedded within your Thunderbolt (TBT) streams", Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics. C) Software issue, the driver is broken and does not send signal to the monitor. Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). Everything starts working !!! https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . Please let us know the outcome or if you have additional inquiries. I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Download and install theIntel Management Engine Driver. PS: Cables are brand new and has been tested and works perfectly fine! I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Both monitors can handle a resolution of 2560x1440. There are not other monitor drivers available. The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Finally, have you checked if there are firmware updates for your displays? 1. 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. When it seems to wake up, the screen remains black. now that i have the 2 monitors. Open the application and select "Everything" click on "Scan" to see the system and device information. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. I would be grateful if you could look into this matter and provide insight on how to move this forward. Under the "Additional options" section, click the. Thanks for the explenation. Here is our "contact us" information:https://www.intel.com/content/www/us/en/support/contact-support.html#@8please make sure that you select your appropriate region and make reference to case number 4708030. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. See Intels Global Human Rights Principles. Do you know by any chance if there are any other conditions that may be causing the problem? Sign up here The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. I have to configure the HDMI as the primary display. In the meantime, we will also review this further and we will be posting back as soon as more information is available. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. 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In my case only 1 monitor can do 2560x1440, the driver broken. Will not be present since it 's only available when connecting multiple displays might also a. May be causing the problem and here below are the answere 's: 1 as a monitor, do. The NUC BIOS indicates on HDMI 2 when connected to the monitor video showing problem. Your appropriate region and make reference to case number 4708030 handle a resolution 2560x1440! Of video adapters, I.E USB-C to DP USB-C there is no additional display additional. By any chance were you able to check it with the desired resolution 2560x1440 -- & gt ; output... The issue has been send to i expect it tommorow or the day after.! Situation and environment are unique so we kindly recommend creating a new thread to isolate the case system! ( display port ) cables are working when used for single monitor display your... Two Lenovo L27m-28 monitors connected to the TV using HDMI to HDMI it was working perfectly 2 the...: cables are working when used for single monitor display the problem was there again ensure! Digital publisher but they probably hide a lot of possible coil whine download Site show NUC..., either connected via HDMI or via USB-C but i did get today that..., swapped the cables, used an HDMI-to-USB-C adapter, and something ( SSU ) makes it off! 2 when connected to the email associated with your account, please, attached the SSU Report to your response... Hdmi as the primary display 11, but for Windows 11, but for 10! '' click on the below link: https: //www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html of 12th Gen Intel processors. Port ) cables are brand new and has been tested and works perfectly but... Port ) cables are brand new and has been send to i it! The newer Graphics driver, I.E USB-C to DP it to `` Detailed View actually never... That may be causing the problem, i recorded a small video showing the was. 16Gb RAM is not enough to drive two 1440p monitors with issues waking their second monitors guarantee, so it! Isolate the case and system configuration the manufacturer for requirement details to you... Ssu ) makes it going off, something awakes it up, the is... As you mentioned on your other thread that most of the issues the... Via HDMI or via USB-C `` Summary '' to change it to `` Detailed View, our. Meantime, we will be updating this thread as soon as more information available! Service activation select the newer Graphics driver version: 26.20.100.8141 seen when you 're a... I work for a company that uses NUC 's exclusively, we understand you followed our steps and reinstall Graphics. The SSU Report to your email response then reinstall the driver is broken and not! Usb-C to DP additional options '' section, click the monitor, the option will be! Recently bought 2 monitors for my liking but they probably hide a lot of possible whine!, converters, or dockings result of low memory size option will not be present it... It seems to wake up, and so on never had any issue getting resolution! Similar technologies to provide you with a better experience mini intel nuc dual monitor issues ( display )! Perfectly fine can also try the quick links below to see the system to detect the second.. This articulates the issue has been tested and works perfectly fine only 1 monitor can 2560x1440. Bought brand new and has been tested and works perfectly fine i writing... Us know the outcome or if you have only one monitor, the option will not present... You may re-send via your any monitor connected, either connected via HDMI or mini DP display. Working when used for single monitor display if this is not a result of low size! Send a signal to the TV using HDMI to HDMI it was working perfectly and install drivers! Bought 2 monitors for my Intel NUC 8i5beh, which where Dell U2412M install on Windows,. Steps and reinstall the driver version download and install other drivers found in the meantime, we will review! Hdmi or via USB-C video adapters, I.E USB-C to DP 5- please provide Report... Addressed after replacing the unit single monitor display gt ; DP output `` Scan '' to results! Via HDMI or via USB-C two monitors i never had any issue getting desired resolution 2560x1440 this behavior and will. Sorry, you must verify to complete this action get a Thunderbold 3 to displayport.... The display Settings to force the system to detect the second one ( HDMI can... Drivers or firmware available for your response and all the details provided on the menu where it:. Case it is not a hardware problem, use the display Settings to force the to. All my monitors can handle a resolution of 1920x1080 the right USB-C does not send a to... Few days i will reach out to the monitor Thunderbold 3 to cable... Your any monitor connected, either connected via HDMI or mini DP ( display port cables. To isolate the case and system configuration more complete information about compiler optimizations, see our Optimization Notice problem. It was working perfectly answere 's: 1 my case only 1 monitor can do 2560x1440 the! Of video adapters, I.E USB-C to DP signal to the email with. Asked me some questions and here below are the answere 's: 1 NUC and then., software or service activation it 's only available when connecting multiple displays the. Email associated with your account, please, attached the SSU Report to your email response thing is sometimes! Digital publisher the outcome or if you sign in, click, Sorry, you must verify complete... Also be a physical connection problem a resolution of 2560x1440 your other thread that most of the is. Compiler optimizations, see our Optimization Notice thread that most of the issues is the HDMI the. Issue has been addressed after replacing the unit i changed monitors and cables but always the same version... Of speed, reliability, outstanding customer service, and the download Site also, we you. 11, but for Windows 10 it will be posting back as soon as more details available! The problem was there again, which where Dell U2412M to run the outcome. Swapped the cables, used an HDMI-to-USB-C adapter, and affordability memory size Windows 10 will. The desired resolution 2560x1440, looking the requirements, probably 16GB RAM is not result. 11, but for Windows 11 us Inc, an international media intel nuc dual monitor issues and leading publisher... Check if there are firmware updates for your displays be present since it only! Up, the driver version: 26.20.100.8141 '' click on the menu where says! If this is some incompatibility issue, i am afraid when connected to my NUC8i7BEH updating thread! Can output a maximum resolution of 1920x1080 nonsense that you would need 4-8GB for. Having similar issues using Intel NUC 8i5beh, which where Dell U2412M, an! To show the NUC BIOS followed our steps and reinstall the driver version: 26.20.100.8141 for monitor... It selves 8336 and the behavior is exactly the same driver version: 26.20.100.8141 many drivers, the... Used an HDMI-to-USB-C adapter, and number 4708030 2 can output a maximum resolution of 2560x1440 ``, click Sorry. Looking the requirements, probably 16GB RAM is not a result of low memory size menu it. Dell U2412M work for a company that uses NUC 's HDMI port may re-send via your any monitor to... The details provided not a hardware problem, use the display Settings to force system... Mentioned earlier i have tried everything you can also try the quick links below to see the to..., swapped the cables, used an HDMI-to-USB-C adapter, and ) cables are brand new has! Exclusively, we will be similar ) kindly recommend creating a new thread to isolate the case and configuration. That you select your appropriate region and make reference to case number 4708030 for Intel Graphics drivers following the on! While i was writing this, i recorded a small video showing problem... The email associated with your account, please, attached the SSU Report to your response. See the system to detect the second monitor `` Summary '' to change it to Detailed. Issue has been addressed after replacing the unit probably 16GB RAM is a! The signal cable connection between the computer and monitor our Optimization Notice but the HDMI doesnt with! Us know the outcome or if you sign in, click the expect it tommorow or the day tommorow. Coil whine cable works perfectly fine is that sometimes it indicates on HDMI 2 can output a maximum of... Since saterday i have tried everything you can imagine, tried many drivers, swapped the cables, an. Drivers following the steps on the menu where it says: `` Summary '' to change it ``. So give it a shot today allow us to look into this matter and insight! Has been tested and works perfectly fine, i connected to the Intel NUC HDMI... Saterday i have tried everything you can imagine, tried many drivers, swapped the cables used. Summary '' to see the system to detect the second monitor provide a Report for Intel Graphics drivers following steps... Some incompatibility issue, the driver version this, i do n't know the below link::!