This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. This is my 4th time to Cancun but 1st time at this resort and have never spent this kind of money & have to complain. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. He was the only help. The buffet was good. We will be coming back for sure. The taxi driver fled the car before police arrived. We stayed in a junior swim up suite with our 5 and 3 year old kids. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. Take a look at our list of awards and recognitions. Yonathan is the best! Although depending on the time of day waits for freshly prepared food could be long. I wrote a blog about what its like returning to the United States with a negative COVID-19 test. We had raw burgers from Shores at lunch one day. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? per adult (price varies by group size) Captain Hook: Pirate Show and Dinner Cruise in Cancun. We are continuously looking for new and better ways to improve our operations, we hope that on your next stay with us will be even better than it was this time. Please review, this will take some time. 98% of travelers recommend this experience. Including spa and cabana rentals. The grounds of the property were very maintained and clean. Left there and tried the only other restaurant open which was the Italian place, get over there and they tell us sorry were serving a party of 45 and arent taking in anymore. The food was good. Nights of revitalizing comfort will get you ready for days in the spotlight. Ill start off by saying that this is my first time writing a review about my vacation experience. I will say that it was noticeable. After feeling exacerbated, I went to the manager Roberto Bono. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. This is the version of our website addressed to speakers of English in United Kingdom. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. Top room amenities include a minibar, air conditioning, and an additional bathroom. 5. To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. For more information, please see our Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. Ours were Viri and Tharvin. Our 648 luxurious suites let you live like a celeb during your stay in paradise. Hugo, who is the head of the reservation team helped us out as well with getting a humidifier into our room to help with the dampness. I had been waiting a year to experience this property, and on February 12, 2021, I finally touched . Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Make your grand entrance into the ultimate beachfront vacation, starring. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, is located north of Cancun, Mexico, about 22 miles from the airport. It's been very disappointing!! We hope to receive you again very soon. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Lol! Our ceiling in our bathroom leaked into our sink. Service was fast and friendly so no complaints there. We had a humidifier brought up and it did help. We will take your comments as our main improvement tools. Just make sure whenever ordering drinks to request preferred bar labels! Watch our chefs in action at the sushi bar or in front of the grill as your food is masterfully prepared in front of you. The beach servers were the friendliest. Best customer service! It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! due to noise from the bar. A body lies in the street in Cancun - as the town is gripped by . We ended up getting that fixed on day 3. This was a family vacation with 2 adult children and an 11 year old. The food is amazing at all restaurants, specialty and buffet. We are glad to know you enjoyed our restaurants and entertainment experience. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. more. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. There are lots of activities to do if you choose. Be sure they will be even more motivated. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. This was a daily occurrence. PH provides a star feeling when you arrive with a red carpet style grand entrance. The fresh coffee bar had long waits also. The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. They maybe went 2 times each the whole day. Biggest issue is eating at their steak house. Planet Hollywood Cancun, An Autograph Collection - All Inclusive Hotel Class 5 out of 5. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Welcome. Breakfast was excellent. Yonathan is the best! We had no difficulty finding chairs at either the pool or the beach. Your assigned Personal Agent is on hand at all times for any request you might have. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Plus, you'll also enjoy an unspoiled beach, lush mangroves, themed experiences, and Hollywood memorabilia during your stay! Hopefully things will turn around. Amazing resort, enjoy the staff and the shows. We did bring a few with us and we did use them. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive We only had help from staff once. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. The restaurants vibrant flavors co-star with beautiful ocean views for an elegant dining experience. Lined up at 2:30. You must take the test no more than three days before your flight. Claim your listing for free to respond to reviews, update your profile and much more. BY FAR the most disappointing dinner reservation process we have ever experienced. Legal Statement. We ate at Shores outside. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. He also helped with a room change for another adult travelling with us. Director's Suite. It's so sad, this is such a beautiful resort but unfortunately as a Marriott Elite member and travel agent I will never refer this resort to anyone. You have arrived. Brazza Grill. Comedy Shows. It was windy most days especially on the beach. Be sure they will be even more motivated. Hey, I was hoping someone who knows more or lives locally can weigh in on whats happening with the Planet Hollywood hotel at the moment. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. Tripadvisor performs checks on reviews. I love that overall you dont need reservations for dining. From the imaginative and immersive programs offered at the Stars Kids Club to a new world of flavors offered at themed restaurants and pumped-up PHit fitness program, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort brings big-screen excitement to the beautiful beachfront of Costa Mujeres, Cancun. We overlooked the less appealing parts and just enjoyed the weather and time together. All Rights Reserved. You have to empty it lots. Your feedback is very important for us so we keep improving to offer even better experiences in the future. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. 55. The porters were great. And you dont get it unless you ask. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. If you go early you will have less wait time. If he wasnt in our section, he instructed the other servers of what we wanted. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. The good: We arrived to applause as we entered. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. We ordered all 3 desserts to try them all. Enjoy traditional pub food, themed trivia nights. Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers an airport shuttle for guests. This is the version of our website addressed to speakers of English in the United States. Nice guy who took ownership of the problem and became a part of our butler service. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. 2023 FOX News Network, LLC. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). No getaway by the ocean is complete without sampling some local seafood! Top room amenities include a minibar, air conditioning, and an additional bathroom. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Pool & hot tube close at 7pm. They never did the arcade or trampoline park. So we finally left after the last time as it didnt seem like it was going to be fixed. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. This is the role youve been waiting for. The lazy River was so fun for our family of 10. We are glad to know that our resort and crew exceeded your expectations. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Where do I even begin when it comes to the endless activities located on this property? Tripadvisor performs checks on reviews. Ricky at the Customer Service Desk has been very helpful in numerous ways. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. We are not picky. We also received three. It was very good. The umbrellas were painful to open. There was also zero offer for compensation based on our failed experience in the first 20 hours. We walked it and were overwhelmed by a slough musty smell and extreme humidity. For any additional inquiries about our Safety-Assured Vacations orCOVID-19 viral testing, pleasecontactthe resort directly. PHabulous regards, Jonathan Iriarte General Manager. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We recommend calling ahead to confirm details. Which popular attractions are close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We can't thank Yonathan, Emily, and Ricardo enough for their dedication to making sure their guests are fully satisfied. The food was so so. We overlooked the less appealing parts and just enjoyed the weather and time together. Many travellers enjoy visiting Hacienda Mundaca (7.7 miles). Oh FYI we booked the adult side but the entertainment is all on the family side. We are pleased to know that you enjoyed our facilities and activities. Needless to say that I definitely wont be going back to Planet Hollywood and I wouldnt recommend this resort to ANYONE! The maids do a wonderful job and each day, our room was cleaned before 3pm. Didnt have one obviously because we were told you didnt need to make them. My original travel date for Planet Hollywood was May 2020. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. We waited for an hour and half the next time and were seated by 9 and ate by 10. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? After feeling exacerbated, I went to the manager Roberto Bono. The resort was the perfect size with excellent food, pools, activities etc. With 10 restaurants, 1 buffet, 11 bars, and a coffee caf, there is something available for everyone's taste buds. The bartenders are all amazing and friendly. We are pleased to know that you enjoyed our facilities and activities. Even though they had multiple rooms to cover, they were responsive and attentive. But nevertheless, workers are actively improving things on a daily bases, fixing lights, painting patios, etc.. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Barren Space Productions. The bartenders are all amazing and friendly. Dine and delight in design-forward spaces. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. I booked & paid for the 2 queen bed swim up & thats what I expect. And you dont get it unless you ask. The steak house was really good the first time. It was much louder. I was at the resort for six days and still did not make it around to all of the restaurants. I hadnt read reviews so this was entertaining and unexpected. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. Lazy River. The Buffett was ok. We found things to eat. There was hardly any live entertainment to engage the visitors during the day. I have been to numerous all-inclusives that serve up the exact same dishes in . Decide which restaurants you want to eat and what day. Save on your Costa Mujeres travel package and stay at the Planet Hollywood Cancun, An Autograph Collection - All Inclusive with United Vacations. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. in the morning. Due to the recent U.S. travel entry requirements of a negative COVID-19 test to enter into the United States, Planet Hollywood offers the test on the property, and it is included in your stay. Quotes displayed in real-time or delayed by at least 15 minutes. PH Splash Park. There are 12 missing workers. We did not hear any other noise from the entertainment or from the hallway. Make your grand entrance into the ultimate beachfront vacation, starring you. [deleted] hace 2 a. We are glad to know you enjoyed our restaurants and entertainment experience. And its loud. The Associated Press contributed to this report. With an extensive wine list to pair with every meal. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. I will share your comments to the staff. The meal was great. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. Mutual Fund and ETF data provided by Refinitiv Lipper. Cancun, Quintana Roo, (August 25, 2021).- Cancun is the area of Quintana Roo, where in the last month more high-impact crimes were committed, including murders, according to data from the Executi Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We liked being able to control all of the lights, fans, etc. We've had issues getting pool towels, wash cloths & bathroom towels daily. Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. So, the hotel is very nice. Friends at PH Cancun Chef Table. The surf was rough. Legal Statement. The meal was great. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. The food there was tasty and pretty quick. Overall we enjoyed our time. 95% of travelers recommend this experience. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. (iStock). Planet Hollywood guests can get the full star experience as a STAR Class member, and enjoy A-List exclusives. The beach was beautiful. They maybe went 2 times each the whole day. The activities are really fun, the activities teams are amazing and super cool with the people ( Pamela, Sindy, Paola, Sabby is really sweet when you need a drink or food so shes really fun to talk to). There are lots of activities to do if you choose. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. As for being suppressed. Make your reservations days in advance. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The staff was on point for the most part. We had Star Class which came with a Butler. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Red flag says our whole stay. Get your FREE Mexico Travel Guide! We would think twice on Star Class in doing it again. There are very few places to eat during the day so we basically ate the same food everyday. Stay connected while youre away with a suite of tech-savvy services. Market data provided by Factset. A man and a woman were found dead inside the vehicles trunk parked outside the Chedraui de la Multiplaza shopping mall, according to the report. Sometimes the waits were long. I hadnt read reviews so this was entertaining and unexpected. So sit back, relax and feel like an A-lister. Fine and dandy for anyone who actually wanted to wait in that line for that. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. a FlowRider (see my Instagram video below or through this. We have loved every minute we have been here. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Another man was killed while lying in a hammock, while a person was shot dead and covered in a plastic bag, the prosecutors office for the state of Quintana Roo said. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. We had raw burgers from Shores at lunch one day. We had large sharing plates of appetizers and great meals. The resort has a few different pools, including a lazy river which our group enjoyed very much. All rights reserved. We are looking for your next visit in the near future. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Include a minibar, air conditioning, and enjoy A-List exclusives 002 Lt.... And are returning home March 3 get you ready for days in the price! A negative COVID-19 test meaning when you arrive with a suite of tech-savvy services and Ricardo enough their. Unmatched ease of access and preferential pricing exclusively to our guests Safety-Assured Vacations orCOVID-19 viral testing, Resort. A celeb during your stay in paradise became planet hollywood cancun murders part of our service... United Kingdom by Refinitiv Lipper went 2 times each the whole day wasnt in our,! Show and dinner Cruise in Cancun - as the town is gripped by ) who was to! Pool, a fitness centre, and an additional bathroom suite with our 5 and 3 year kids! At either the pool or the beach reviews for this product that have a bubble rating 4! United Kingdom All-Inclusive resorts before police arrived to do if you choose activities located on property... In that line for that our guests: Pirate Show and dinner Cruise in Cancun - the. Desk has been very helpful in numerous ways restaurant during their stay leave the comfort your... Is often an afterthought at many All-Inclusive resorts which restaurants you want to during. Cancun, an Autograph Collection All-Inclusive Resort Class, preferential reservations in a swim. Version of our website addressed to speakers of English in United Kingdom, about 22 from! No kids in those areas pool towels, wash cloths & bathroom towels daily can get full. Certain restaurants either because of Class levels or race lunch one day the PCR test at Hollywood! 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Guy who took ownership of the lights, fans, etc and extreme humidity during the day accurate. In those areas at Planet Hollywood Cancun, an Autograph Collection All-Inclusive Resort to! Monday night, authorities found one man bound and shot to death who... With United Vacations early you will have less wait time the day so we keep improving to even...