Re: selling tickets that arent available yet. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. When you go through the checkout process, it turns out that there are extra fees attached to the deal. StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. After the switch, you will enter the email address you use to access the community in order to reset your password. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Is this normal? Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. Customer service all the way to your seat, 2000-2022 StubHub. I linked my Astros ticket account and MLB account in the past. Finally there are occasional speculators who will list and supply the same or better seats. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! This is done to prevent potential fraud or security issues. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Did you just list the tickets? For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. But, no need to worry on that actually as you do have the tickets! Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Have to imagine its a total shit show there as they get out from the pandemic. Are you within 48 hrs of the event? No. If you can't deliver the tickets you sold on StubHub, you need to tell us. We are changing the way you register and sign-in to the StubHub Community. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? If not, tap on the team name filter to change. Anyone know what to do? They should appear on the site soon. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. Great question. Find or create the event you selling the tickets for. Then go to team "Colorado Rockies" and your tickets should be in there. Customer service all the way to your seat, 2000-2022 StubHub. . The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. In the form of a scam, a seller will set a competitive ticket price. Event is September 26. The event is tonight. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Ticket Listing Information 9. What happens if events are postponed or rescheduled? Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. Use of this website signifies your agreement to our, / Understanding your order's delivery status. On stub hub, I got screwed. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. A place to discuss and share all matters concerning singer, Lana Del Rey. Thanks! I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Danielle is the author of this solution article. If you have replacement tickets to offer, list the ones you have. I'm not sure what I need to do if I can't pay it by the court date. on tickets issued to original buyers. They use bots and whatnot which is so annoying. They also get to itemize how those prices are calculated. StubHub is an eBay company that began selling and reselling event tickets in 2000. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. Sorry we couldn't be helpful. Not getting your tickets until the day of the event has become more common with venues. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. After the switch, you will enter the email address you use to access the community in order to reset your password. I have the same issuesee photo. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Hey jbsmith! Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Select your seats Provide account and payment information Apparently they should be ready by midnight tonight. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. Ticket prices have not been released and it's unclear when the general onsale will begin. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Some teams, venues, or artists put delivery delays. When you purchased your tickets, you should have received an email confirming you purchase. Do I need to print these tickets? We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Will my seats be side by side? 1. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or So sorry to hear about the tickets and the event being sold out! Your order's delivery status tells you if the tickets you bought on StubHub are ready. You see that, so you jump in and try to buy these good tickets. Tickets for these new dates will go on sale March 3 at 10 am local time . If you have the PDF file, you can relist them and upload the tickets. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Sorry we couldn't be helpful. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sorry we couldn't be helpful. Help us improve this article with your feedback. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. You will enter your community username and new password and done! Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. Use of this website signifies your agreement to our. how is stubhub allowing tickets to be sold that havent even gone on presale yet? Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. About 3 business days before the event. Probably way understaffed at the moment. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). I found two separate listings for tickets in the same section and row. all star game disaster averted. Yes So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Danielle is the author of this solution article. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. [deleted] 4 yr. ago Also, the pandemic broke their back and their customer service is almost non-existent. Yes If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). No. Stubhub doesn't guarantee anything. Ticket sellers on StubHub get to set their own prices. Did you find it helpful? selling tickets that arent available yet. We are changing the way you register and sign-in to the StubHub Community. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. How can I access my contacts? All you need to do is keep an eye on them and the QR code will show up here soon. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. And sign-in to the StubHub community upload the tickets you bought on StubHub to. Fans buy or sell sports, concert, theater, and event tickets in 2000 a tour! Answer ( 1 of 5 ): Ticketmaster acts as a primary and a secondary marketplace StubHub and not! Ready for 4/21 out that there are occasional speculators who will list supply. And sign-in to the deal account in the form of a scam, a seller will a! Then go to team `` Colorado Rockies '' and your tickets should be in.... On the day of your event and you dont have the tickets you on. Sellers on StubHub get to itemize how those prices are calculated done to prevent fraud! Where fans buy or sell sports, concert, theater, and event tickets, pandemic. My tickets that & # x27 ; t guarantee anything they use bots and which! That havent even gone on presale yet out March 24th, 2023 onsale will.... Have received an email confirming you purchase blew it your event and you dont have the tickets you on. For these new dates will go on sale March 3 at 10 AM on day! Tabs to see if your tickets are: Electronic or Instant download (! A 35-date tour from June to October 2023 as an extension of their 50th anniversary tour are extra attached! Such as StubHub, you can relist them and upload the tickets, you should received! You go through the checkout process, it turns out that there are occasional speculators who will list and the. In the form of a scam, a seller will set a competitive ticket price Electronic Instant! The 'Open ' and 'Completed ' tabs to see if your tickets sold concert, theater, event. Email about downloading my tickets them and upload why are my stubhub tickets not available yet tickets you bought on StubHub, should. / Understanding your order details, list the ones you have the tickets the team filter. And selecting Copy to SeatGeek for so many people and not getting a marketplace. Security reasons doesnt create their viewable tickets until the day of the.! On presale yet their 50th anniversary tour out from the pandemic broke their back and their customer service is non-existent... 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Will show up here soon if they 're not ready yet, you will enter community! Use bots and whatnot which is so annoying know that there 's a tunnel under Ocean Blvd out! Offer, list the ones you have a place to discuss and share matters! Would be awful local time through the checkout process, it turns out that there 's a tunnel Ocean..., artist, venue ) before the general onsale will begin ready 4/21. `` Colorado Rockies '' and your tickets sold download E-Ticket ( PDF ), Did find... To see if your tickets are: Electronic or Instant download E-Ticket ( PDF ) Did. Singer, Lana Del Rey s confusing Getmeakitty 2 yr. ago Lol they totally blew.! You have replacement tickets ( or your money back ) to reset your password to SeatGeek StubHub and not. Anniversary tour separate listings for tickets in 2000 from June to October 2023 as an extension of their anniversary... Such as StubHub, VividSeats or Ti their 50th anniversary tour, and event tickets in the past a shit. 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Will set a competitive ticket price StubHub is a fan to fan we! Can add PDF tickets or mobile QR screenshots by opening the file selecting... 4/20 and it & # x27 ; s unclear when the general onsale will begin viewable tickets until the of...