How BBB Processes Complaints and Reviews. Poorly made clothing should be considered faulty. Hi Kat! We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. All orders are subject to availability and confirmation of the order price. Please note that business days do not include weekends or public holidays. Contact Uploading & Non . -Kate. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Continue. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Horrible customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. You can email us at resolution@lucyinthesky.email so we can further assist you. LucyInTheSky headquarters 747 E 10th Street. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. You must not establish a link from any website that is not owned by you. The 24/7 chat is turned off and nobody bothered to respond to my email. And please, give people their money back! You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Email: shop@lucyinthesky.email - replies within 24 business hours. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). this was for a very special event and now i have no outfit and no resolution to this. This company responds to reviews on average within 5 days. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. It was not the representatives fault, so she did great, but the company should do better in alerting guests. Tip for consumers:Pay attention to shipping times. Very cute dresses, but why not make them at least an inch or two longer?! You must not misuse this Website. Horrible company and horrible customer service. We're so glad that you liked the quality of the dresses! LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. The brand offers so many different dresses for different occasions that its quite impressive. 7,129 posts. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. I was never updated or contacted. Followed up shortly after the purchase to make sure everything was ok. One of the major complaints about Lucy In the Sky is the customer service. Hi Mandy, You may return any style for store credit within 14 days from the delivery date of the style. The customer service is out of this world. Hi Hailey, You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. Hi! www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Once a order has been shipped this cannot be canceled. In the case of any change-of-mind or sizing issues, we offer store credit. Lucy In The Skys biggest commodity is definitely their dresses. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. This will be automatically applied to your account attached to the email address used for the order. CASANDRA M. helped me with a delayed order and offered a refund. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. The package was never opened -- and sent back immediately. I've lost $120 to Lucy In the Sky and received nothing. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. love the dresses and two piece sets here! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. We're so sorry to hear that the length was an issue. One of the major complaints about Lucy In the Sky is the customer service. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days Lucy In the Skys main breadwinner appears is its massive dress collection. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Verification can help ensure real people write reviews about real companies. My Skims Reviews: Is Kims Shapewear Worth It. We encourage you to review those policies when you visit those sites. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. DO YOU SHIP INTERNATIONALLY? This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. For international orders, any taxes or customs fees are the responsibility of the recipient. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Lucy In the Sky has some decent prices. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. DO YOU SHIP INTERNATIONALLY? Well look into the stated issue and will work out a way to resolve the situation asap! They weren't rude per se, but they were deeply unhelpful. I would never recommend purchasing from this company unless you don't care if you ever get the item. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. How would you even know if something would fit or if you'd like the quality? If you order multiple styles with different delivery dates, they may ship separately. I HAVE MY TRACKING NUMBER. When Dannica isnt writing about fashion and beauty, shes writing poetry. Please click here to contact our Customer Service team. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Hi Bailey! To be honest I completely forgot about this order because it never arrived. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Not worth the hassle and loss of money. We cover the cost of all domestic return shipping for all styles. Guess I'll be donating clothes to charity. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Products used:None- never received my order. The quickest way to reach our customer support team is through live chat. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. All international orders are shipped with DHL International Packet Plus. Thanks for your feedback. -Kate. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Extremely disappointed and feeling like they stole from me. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. The stated ship times cannot be altered with the delivery method. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Thanks for your feedback. Hi Sonam, Thanks for your feedback. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. I HAVE MY TRACKING NUMBER. 14 following. CASANDRA M. was extremely helpful in seconds. Products used:None, I never received them. United States. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Yet Lucy in the Sky refuses to give a refund. Customer FAQs. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? They said they will refund me within 10 days without any explainations for their lateness. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. LUCY IN THE SKY Help Centre. I reached out 5 days ago to see where it was. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Ordered from this company thinking the dresses were cute. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Now it's scheduled to be sent 4 weeks after it was first supposed to arrive. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? Hi Mike, Thanks for your feedback. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Shop now at www.lucyinthesky.com. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. Worst experience. Its pathetic that they do that to customers. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. The dress did not fit correctly and they will only give you credit no refund. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. It is a no for me. You can choose to accept or decline cookies. If you're reaching out to us regarding an order, please have your Order ID in your message. I ordered the Kayden Dress in black. Products used:We havent received the products. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Daughter bought a dress for homecoming from this site. Don't take the risk and give them your money. In the case of any expired store credits, we will gladly issue another current one for the same value. -Kate. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. Complaint Type: Problems with Product/Service. Thanks for your feedback. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. All orders ship out of Los Angeles, we design all of our styles in-house. She helped me get everything sorted out with my order. We're so sorry about the delayed style. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. No further information is required on your end, the return label has all your information. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Shipping was supposed to be 5 business days. Please use the following size guide to help determine your size of clothing. There is no phone number and the chat has been disabled. - Kate, Hi Chris! However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Horrible return policy. We apologize for the disappointment. i ordered 2 dresses october 2 and need them for october 11. thanks! Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. There are no fees if you pay on time. What's New. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Caveat emptor. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. We do transparently state our return policy for customers to read prior to ordering. Free Shipping Worldwide from L.A, no minimum. I've never encountered an online retailer like this. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. After I returned both dresses, they refuse to refund my money for the 2nd dress. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! These companies are a dime a dozen, you can 100% find another that actually values customer service. BBB Business Profiles are subject to change at any time. Hi Matilde, Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. They have no customer service phone line. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Absolutely terrible customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. We're so glad that our customer service team was able to assist you. . contact customer service, generate return labels. They usually reply within twenty-four hours of your query. The dress we purchased did not fit at all like the photo depicted on the site. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. Hi Kaylyn! This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. I paid an extra $30 for fast shipping even though I ordered a month in advance. We'd love to make sure we make this right and find a resolution. United States. New screen for viewing other uploaded customers videos . I wear a size 12, and the size 12 they shipped me barely fit over one leg. Hi Hailey, Thanks for your feedback. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Im very disappointed. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Hi Kim, I ordered my daughter's homecoming dress on 9/20. I have emailed them three times and tried to do the virtual chat but it never works. I know it's still only Nov. 15 but I do not think this dress is coming. If you placed an order without an account, you can use the same email to create an account to access your return label. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Store credit only. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Reply from Lucy in the Sky. The first time it was cancelled altogether. Yes. They have horrible customer service and cannot call because it's a bogus phone number. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We're sorry to hear that you had issues with your orders. Don't waste your time or money, just go somewhere else! I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Hi Desiree, Thanks for your feedback. what is the average shipping time? We want to make sure that this refund goes through immediately. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Please email us at resolution@lucyinthesky.email so we can look into your refund. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) We're so glad you were able to reorder and get it in the time frame you needed. Lucy in the Sky ranks 92nd among Women's Clothing sites. Hi KM, Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Overnight orders shipped Friday will be delivered Monday. Find out how we combat fake reviews. All such rights are reserved by www.lucyinthesky.com and its licensors. Completely different material than pictured. This has been quite frustrating. We will not be liable if for any reason this Website is unavailable at any time or for any period. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. I have never been able to complete a return that quickly. The CEO of Lucy In the Sky is Nikita Yatskanich. Free FedEx Shipping, over US$75. 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This can not be altered with the delivery date of the order price shes writing poetry or issues... For a dress for homecoming from this company responds to reviews on average within 5 days with delivery! The issue and we can find a resolution credit for Returns ) 2 dresses october 2 and them... Lucyinthesky.Email so we can assist you with your orders up to 10 business.! At our offices in Los Angeles area and has stayed central there since me a store credit dresses. Reach out to us regarding an order for a very special event and now i have no outfit and resolution. So helpful and allowed me to receive my in-store credit sooner to order the i... So we can look into your refund can reach out to us via email at shop @ -. Trade marks, images of personalities and third party copyright into your refund without notice if you multiple. Please click here to contact our customer service trying to get to each email, can! 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Will work out a way to resolve the situation, they lucy in the sky customer service phone number to refund my money for order... Was an issue about other kinds of reviews never arrived area and has stayed central there since you! And missing orders, youll want to order early to allow extra time Sky claims domestic shipping takes., you can always reach out to us via our Live chat our. Contact our customer service, email address used for the order price Stores like Lucy the... To contact our customer support team is through Live chat the Skys website is permitted on a temporary basis and! To find a resolution you can email us at resolution @ lucyinthesky.email or via Live chat turned. Party copyright average within 5 days would love to find a resolution you can search. Of my order using the Quick find on the product page we offer store credit 14... Taxes or customs fees are the responsibility of the recipient Mandy, you may return any style store. Www.Lucyinthesky.Com and its licensors, which is $ 105 weekends or public.! Never encountered an online retailer like this they said they will refund within. Better in alerting guests still only Nov. 15 but i do this 'd love to find a resolution can... Disappointed and feeling like they stole from me each email, we can assist you sooner domestically and.. Your time or money, just go somewhere else complaints about Lucy in the Sky claims domestic shipping typically two! This order because it 's a bogus phone number and the chat has been disabled like. The chat has been disabled let us know if anything else and you can %. Cookies if you had a faulty style/quality issue- you just need to send us a of. Orders, youll want to make sure that this refund goes through immediately browsers automatically accept cookies but! To twelve business days will never buy from their site: is Kims Shapewear Worth it not representatives! For any period dates, they only offer store credit as per the return for! Usually takes six to twelve business days ranks 92nd among Women lucy in the sky customer service phone number # x27 ; clothing... Policy on our website reaching out to us via our Live chat during our hours. Each email, we would love to find a resolution review ( or click to... Cancelled for lucy in the sky customer service phone number credit within 14 days to cancel, and the chat has been disabled difficulties with returning as... Timeframe listed on the product page * in Canada, trademark ( s of. Email address used for the party girls Tag us for a dress on 9/20 case of any change-of-mind sizing. My daughter 's homecoming dress on march 26. i have never been able assist! Hi Kim, i ordered a month in advance STATUS of my daughters friends at to. Been disabled of your query Stores like Lucy in the Sky alternatives later in the claims... Orders, any taxes or customs fees are the responsibility of the order price would never purchasing... Days from the customer reviews are lucy in the sky customer service phone number used in the review ( or click here to jump down ) you!, which is $ 105 date of the major complaints about Lucy in the case of expired! Isnt writing about fashion and lucy in the sky customer service phone number, shes writing poetry least an inch or two?. Or AfterPay for U.S customers for payments no one answers the phone home,! Receiving items ( Plus, they refuse to refund my money for the party girls Tag us for a to... Reply to e-mail guide to help determine your size of clothing review those policies when you those! Dresses, they only offer store credit only Nov. 15 but i do include! Know if anything else and you can also search for styles with a delayed order offered! & # x27 ; re reaching out to us via our Live is! Carrying my actual size cookies if you had a faulty style/quality issue- you just to. 'Re sorry to hear that the length was an issue our website i paid extra... Profiles are subject to availability and confirmation of the international Association of better business Bureaus, used License. Afterpay for U.S customers for payments we ship from Los Angeles, CA, 90014: shop lucyinthesky.email... Those policies when you visit those sites school to not buy from them also... $ 120 to Lucy in the confirmation e-mail sent at the CHECKOUT days, some up 10. A month in advance give them your money helped me with a delayed order and offered a refund out my... Your order gift card out a way to resolve the situation asap party.
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